Frequently Asked Questions
Discover everything you need to know about our C-beauty inspired collections.
What makes Florasis products unique?
Florasis blends traditional Chinese aesthetics with modern makeup technology, utilizing floral essences and herbal ingredients to create skin-friendly, intricately carved cosmetics.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Delivery times typically range from 7 to 15 business days depending on your location and selected shipping method.
Are your products cruelty-free?
Yes, Florasis is committed to ethical beauty. We do not test our products or ingredients on animals.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options available at checkout.